Privacy Policy
Maida Vale Cleaners Privacy Policy
This Privacy Policy explains how Maida Vale Cleaners collects, uses and protects personal data relating to customers and prospective customers in the Maida Vale area. It is intended to provide clear information about our data practices and your rights under the UK General Data Protection Regulation and related data protection laws.
By using our cleaning services or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Maida Vale Cleaners located in the Maida Vale area, including individuals who contact us to request quotes, make bookings, provide feedback or communicate with us about our services in any way.
It covers personal data collected through telephone communication, messaging services, written correspondence, and any other method through which you may interact with Maida Vale Cleaners.
Personal data we collect
We may collect and process the following categories of personal data about you:
Contact and identification details, such as your name, address, and relevant location details required to provide cleaning services at your premises.
Booking and service information, such as preferred dates and times for cleaning, access instructions, property type and size, and any specific service requirements or notes you choose to provide.
Payment and transaction details, such as records of payments made for services, the amount paid, currency, date and time of transaction, and method of payment. We do not store full card details; these are processed by our chosen payment service providers.
Communication records, such as information contained in messages you send to us by phone, messaging services or in writing, including queries, complaints, feedback and any other correspondence.
Technical and usage data, where applicable, such as basic information about how you interact with any digital tools or platforms we may use to facilitate bookings or communications, including date and time of interactions and general usage patterns.
How we collect your data
We collect personal data directly from you when you:
Request a quote or make a booking.
Communicate with us by phone, messaging services, or in writing.
Provide feedback, reviews or complaints about our services.
Update your details or preferences relating to your existing or future bookings.
We may also receive limited information about you from third parties where it is necessary to provide our services, for example from payment service providers confirming that a payment has been authorised or completed.
Lawful bases for processing your data
Maida Vale Cleaners processes personal data only where there is a lawful basis to do so. Depending on the context, we may rely on one or more of the following lawful bases:
Contractual necessity. We process your personal data to enter into and perform a contract with you, for example to manage bookings, provide cleaning services, take payment and communicate with you about your service.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling queries and disputes, and keeping records for business planning and management.
Legal obligation. We may process your personal data where we are required to do so to comply with applicable laws, for example for tax, accounting and record-keeping obligations.
Consent. In limited situations, we may rely on your explicit consent, for example where we send certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We may use your personal data for the following purposes:
To provide and manage cleaning services, including organising visits, managing schedules, and ensuring that our staff can access your premises where required.
To process payments and issue invoices or receipts.
To communicate with you about your bookings, queries, changes to services, or matters affecting your use of our services.
To manage and improve our relationship with customers, including handling feedback, complaints and service issues.
To maintain internal records for accounting, auditing, and operational purposes.
To comply with legal obligations and respond to lawful requests from public authorities when required.
To protect our rights, property, and the safety of our staff, customers and the wider public, including the prevention and detection of fraud or misuse of our services.
Data processors and third parties
Maida Vale Cleaners may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged to support the effective delivery of our services and must process your personal data only in accordance with our instructions and for the purposes set out in this Privacy Policy.
These processors may include:
Payment service providers that process transactions and manage payment authorisations and settlements.
Business support providers such as accounting or administrative service providers who assist with invoicing, record-keeping or related functions.
Information technology and communication service providers who host or support our systems, tools and communication platforms.
We may also share personal data where required by law, for example with regulatory authorities, law enforcement bodies or courts where we are under a legal obligation to disclose the data.
We do not sell or rent your personal data to third parties for marketing purposes.
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, maintain business records and meet legal, accounting or reporting requirements.
The specific retention period may vary depending on the category of data and the nature of our relationship with you. In general:
Booking and service data are retained for as long as you remain an active customer and for a reasonable period thereafter to address any queries or disputes.
Payment and transaction records are retained for periods required by tax and accounting laws.
Communication records may be retained for a period necessary to address your requests or any related issues and to maintain accurate records of our interactions.
When personal data is no longer needed for the purposes for which it was collected, we will take appropriate steps to delete or anonymise it, unless we are required by law to retain it for a longer period.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your data.
Access to personal data is limited to those members of staff and service providers who need it to perform their duties and who are subject to appropriate confidentiality obligations.
Your data protection rights
Under data protection law, you have certain rights in relation to your personal data. Subject to applicable legal requirements and exemptions, these rights may include:
Right of access. You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data and information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may request that we restrict our use of your personal data in specific situations, for example while we verify the accuracy of data you believe is incorrect.
Right to object. You may object to our processing of your personal data where we are relying on legitimate interests and you believe that your interests or fundamental rights override those interests.
Right to data portability. In some circumstances, you may request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format and have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we make changes, we will revise the date of the latest version. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data.
Your continued use of Maida Vale Cleaners services after any update to this Privacy Policy will be treated as acceptance of the updated terms, to the extent permitted by law.
